Troubleshooting
This topic describes possible issues users might encounter when using the NGINX Management Suite platform. When possible, suggested workarounds are provided.
System returns “502 Upstream Unavailable” after installation
Description
After installing NGINX Management Suite, when accessing the web interface, the system returns the error “502 Upstream Unavailable.”
Resolution
If you have SELinux installed, you need to load the SELinux policy module that’s included with NGINX Management Suite. For instructions, refer to the Configure SELinux topic.
NGINX proxy gateway warns “1024 worker_connections are not enough”
Description
If the NGINX proxy gateway for NGINX Management Suite alerts you that there are not enough worker connections, you may need to modify the NGINX configuration (/etc/nginx/nginx.conf on the NGINX Management Suite host) to allow more worker connections and increase the number of file descriptors for worker processes.
Resolution
- For guidance on increasing the number of worker connections and file descriptors for the NGINX proxy gateway for NGINX Management Suite, refer to the guide Optimize NGINX Proxy Gateway for Large Data Planes.
Unable to retrieve entitlements
If you are using a JWT license, make sure to allow inbound and outbound access on port 443 to the following URLs:
How to Get Support
If you need additional assistance, refer to the following topics for guidance on how to contact Support and create a Support Package: