Get help

Contact NGINX support

To contact support about F5 NGINX as a Service for Azure (NGINXaaS):

  1. Go to your NGINXaaS deployment.

  2. Select New Support request in the left menu.

  3. Select Raise a Support ticket.

    Screenshot of the Azure portal showing the Raise support ticket button

  4. You will be redirected to MyF5 to create a new case. Log in to MyF5 with your F5 account.

Note:
If you can’t complete a deployment successfully, the “New support request” option won’t be available on the left-hand navigation menu. To raise a support ticket, go to the MyF5 portal.

  1. Go to the Case Management section and select Create new case.

    Screenshot of the MyF5 portal showing the Create new case button

  2. Select NGINXaaS in the Product dropdown.

    MyF5 Case form

  3. Complete the request with the relevant information about your issue, bug report, or feedback. If you are contacting us to report an issue, please include the following information, available in the Properties section of your deployment, for the support team to begin their investigation:

  • Location
  • Date and time of the issue
  • Resource ID

Screenshot of the Azure portal showing the Properties section

  1. Complete the Additional information and Contact details sections of your case and select Submit.

Update support contact information

To provide or update the preferred support contact email:

  1. Go to your NGINX as a Service (NGINXaaS) for Azure deployment.

  2. Select New Support request in the left menu.

  3. Select the Edit Button next to the Support Contact Email field.

  4. Provide a new email address in the field and select Submit.