Deployment issues for new customers

Currently, all new-customer deployments are non-functional. Existing customers deploying into a new region are also affected. See Known Issues for updates.

Troubleshooting

Learn how to get in touch with NGINX Support.

To contact support about NGINX as a Service for Azure:

  1. Go to your NGINXaaS for Azure deployment.

  2. Select New Support request in the left menu.

  3. Select Raise a Support ticket.

    Get Help
  4. You will be redirected to MyF5 to create a new case. Log in to MyF5 with your F5 account.

Note:
If you can’t complete a deployment successfully, the “New support request” option won’t be available on the left-hand navigation menu. To raise a support ticket, go to the MyF5 portal.
  1. Go to the Case Management section and select Create new case.

    MyF5 Create new case
  2. Select NGINXaaS in the Product dropdown.

    MyF5 Case form
  3. Complete the request with the relevant information about your issue, bug report, or feedback. If you are contacting us to report an issue, please include the following information, available in the Properties section of your deployment, for the support team to begin their investigation:

  • Location
  • Date and time of the issue
  • Resource ID
Properties section
  1. Complete the Additional information and Contact details sections of your case and select Submit.

What’s Next

Frequently Asked Questions