Get help

To contact support about F5 NGINXaaS:

1. Go to the MyF5 portal and log in with your F5 account.

2. Go to the Support section and select Create a Case.

3. Select NGINX Products as the product family.

4. Select the NGINXaaS module.

5. Fill out the Subject and Description sections, and include the following details about the specific issue:

   1. Identifying Information:
      • Deployment identifiers (Object ID and name)
      • Organization identifiers (Object ID and name)
   2. Issue Details:
      • A detailed description of the issue
      • The specific resources involved (for example: deployment, configuration, certificate, and so on)
      • The operation you were performing when the issue occurred (for example: subscribing from cloud marketplace, creating a deployment, uploading a configuration, adding a certificate, and so on)
      • Any error messages or request IDs displayed
      • The time when the issue occurred

6. Fill out the fields in the Additional information section including:

   • Subscription ID: select your F5 or NGINX subscription ID (use No subscription available if you don’t have one)
   • Assign a priority
   • Reason for contact

7. Complete the Contact details section of your case and select Submit.