Support
F5 NGINX Gateway Fabric adheres to the support policy detailed in the following knowledge base article: K000140156.
After opening a support ticket, F5 staff will request additional information to better understand the problem.
The nginx-supportpkg-for-k8s plugin collects the information needed by F5 Technical Support to assist with troubleshooting your issue.
The plugin uses krew, the plugin manager for the Kubernetes kubectl command-line tool.
The plugin may collect some or all of the following global and namespace-specific information:
- Kubernetes version and information about Nodes and Custom Resources
- Kubernetes metrics
- Helm deployments
- List of Pods, Events, ConfigMaps, Services, Deployments, Daemonsets, StatefulSets, ReplicaSets, and Leases
- Pod log output
nginx -Toutput from NGINX-related Pods
This plugin does not collect secrets or coredumps.
Visit the project’s GitHub repository for further details.
Support Channels:
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If you experience issues with NGINX Gateway Fabric, please open an issue in GitHub.
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If you have any suggestions or enhancement requests, please open an idea on GitHub discussions.
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You can contact us directly, by sending an email to kubernetes@nginx.com or on the NGINX Community Slack, in the #nginx-gateway-fabric channel.
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If you need dedicated support for NGINX Gateway Fabric, or you would like to leverage our advanced NGINX Plus features, you can contact F5 Sales.