Support

F5 NGINX Gateway Fabric adheres to the support policy detailed in the following knowledge base article: K000140156.

After opening a support ticket, F5 staff will request additional information to better understand the problem.

Kubernetes support plugin

The nginx-supportpkg-for-k8s plugin collects the information needed by F5 Technical Support to assist with troubleshooting your issue.

The plugin uses krew, the plugin manager for the Kubernetes kubectl command-line tool.

The plugin may collect some or all of the following global and namespace-specific information:

Kubernetes version and information about Nodes and Custom Resources
Kubernetes metrics
Helm deployments
List of Pods, Events, ConfigMaps, Services, Deployments, Daemonsets, StatefulSets, ReplicaSets, and Leases
Pod log output
nginx -T output from NGINX-related Pods

This plugin does not collect secrets or coredumps.

Visit the project’s GitHub repository for further details.

If you experience issues with NGINX Gateway Fabric, please open an issue in GitHub.
If you have any suggestions or enhancement requests, please open an idea on GitHub discussions.
You can contact us directly, by sending an email to kubernetes@nginx.com or on the NGINX Community Slack, in the #nginx-gateway-fabric channel.
If you need dedicated support for NGINX Gateway Fabric, or you would like to leverage our advanced NGINX Plus features, you can contact F5 Sales.

Last modified January 23, 2025